A complaint is an expression of dissatisfaction concerning ELITE CARERPLUS TRAINING LTD product or service. We take all complaints extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention.
It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore we ask that if you are dissatisfied with the service you have received that you bring this to our attention as soon as possible by speaking to your course Tutor in the first instance.
ECP TRAINING LTD ask that you raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully. We will acknowledge your complaint within 5 working days.
The Centre Administrator will then investigate your complaint and respond to you within 14 working days
Escalating your initial complaint if you remain dissatisfied
In the unlikely event that you remain unhappy after your complaint has been investigated and a decision reached then you may escalate your complaint to our Assessor. Please include any further items for consideration and state clearly why you remain unhappy with the decision taken so far. The Centre Manager will investigate in full and respond to you within 14 working days.
